Privacy Policy

Last updated: October 17, 2026

This Privacy Policy describes how Munvox (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from https://munvox.com (the “Site”).

Our business is established in Uruguay. We operate an online store and may use third-party suppliers to fulfill and ship orders internationally.

1. Personal Information We Collect

The information we collect depends on how you interact with our Site and the services you use.

Device and Browsing Information

When you visit our Site, we may automatically collect certain technical information, including:

• Your IP address and approximate location derived from it.

• Your web browser and operating system.

• Your time zone and certain device identifiers.

• The pages and products you view.

• The websites or search terms that referred you to our Site.

• Information about how you browse and interact with the Site.

This information may be collected through cookies and similar technologies used by Shopify and, where applicable, by applications or services installed on our store.

Order and Purchase Information

When you place or attempt to place an order, we may collect:

• Your first and last name.

• Your billing and shipping addresses.

• Your email address.

• Your phone number, if provided.

• The products purchased, quantities, order value, and order status.

• Transaction and payment-related information.

• Communications relating to your order, returns, or customer support requests.

Information You Provide Directly

We may also collect information you voluntarily provide when you contact us, request a return, report a problem with a product, or exercise your privacy rights.

2. Cookies and Similar Technologies

Our Site uses Shopify as its e-commerce platform. Shopify and the applications or services we use may employ cookies and similar technologies to operate the store.

These technologies may be used to:

• Keep products in your shopping cart.

• Remember certain preferences.

• Facilitate the checkout process.

• Maintain Site security and help prevent fraud.

• Collect statistics about Site usage, where applicable.

• Measure advertising campaigns or personalize advertisements, if such tools are installed and enabled.

Cookies may be temporary or remain on your device for a specific period, depending on the technology used.

You can manage certain preferences through the cookie banner or privacy tools available on our Site, where applicable. You can also change your browser settings to manage cookies. Blocking certain cookies may affect the functionality of the store.

Where applicable law requires consent for certain cookies or tracking technologies, we will request that consent before using them for those purposes.

3. How We Use Your Personal Information

We use personal information for the following purposes:

• To process, confirm, and manage orders.

• To arrange shipping and delivery.

• To process payments, refunds, and returns.

• To communicate with you about purchases, deliveries, or inquiries.

• To provide customer support.

• To detect, investigate, and prevent fraud, abuse, and unauthorized activity.

• To maintain the security and operation of our Site.

• To comply with legal, tax, and accounting obligations.

• To handle disputes and protect our legitimate rights.

• To analyze Site performance and improve the shopping experience, where applicable.

• To send marketing communications about products and offers when we have a valid legal basis to do so.

We will not use your personal information for purposes incompatible with those described in this Policy without providing any notice required by applicable law.

4. Sharing Your Personal Information

We may share personal information with service providers when necessary to operate our store and fulfill orders.

Shopify

We use Shopify to host and operate our online store, manage e-commerce functions, and facilitate order processing.

You can learn more about how Shopify handles personal information here:

https://www.shopify.com/legal/privacy

PayPal and Payment Processing

We currently accept payments through PayPal. When you choose PayPal at checkout, your payment may be processed by PayPal in accordance with its own terms and privacy policy.

PayPal may collect and process information necessary to complete your transaction, verify your payment, prevent fraud, and manage refunds or payment disputes.

We receive the transaction information necessary to confirm and manage your order. The personal and payment information processed by PayPal is subject to PayPal's privacy policy, available here:

https://www.paypal.com/us/legalhub/privacy-full

We do not intentionally collect or store your full PayPal account password or full payment card details through our store.

Product Suppliers and Shipping Providers

Because we may use third-party suppliers to prepare and ship products, we may share the information necessary to fulfill your order, such as your name, shipping address, and relevant contact details.

These providers should use the information in accordance with applicable terms and only for purposes necessary to provide their services.

Applications and Technology Providers

We may use third-party applications and services for functions such as customer support, order management, analytics, or marketing. The information they can access depends on the tools installed and enabled on our store.

Legal Requirements

We may disclose personal information when necessary to comply with applicable laws, respond to valid legal requests, prevent fraud, protect people's safety, or defend our rights.

We do not sell personal information in exchange for money. If we use advertising technologies that qualify as a “sale,” “sharing,” or targeted advertising under applicable law, we will provide the notices and opt-out mechanisms required by that law.

5. Advertising and Marketing Communications

We may use digital channels to inform customers about our products and promotions.

We will use your contact information for marketing communications only when we have a valid legal basis and comply with applicable consent and opt-out requirements.

If we enable third-party advertising tools, such as tracking pixels, those tools may collect information about interactions with our store to measure campaigns or personalize advertisements, subject to applicable privacy preferences and laws.

You can ask us to stop sending marketing communications by following the unsubscribe instructions included in those communications, where available, or by contacting us at gissebbn@gmail.com.

Opting out of marketing communications does not affect messages necessary to manage your purchases, payments, deliveries, or requests.

6. International Data Transfers

Munvox is established in Uruguay and uses an e-commerce platform and other service providers that may operate in different countries.

Your personal information may therefore be processed or stored outside your country of residence, including in countries where Shopify, payment providers, shipping providers, or applications operate.

Where applicable law requires specific safeguards for international transfers of personal information, we will implement the required measures.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, manage orders and disputes, maintain business records, and comply with applicable legal obligations.

The retention period depends on the type of information, the purpose for which it was collected, and relevant legal requirements.

When personal information is no longer necessary, we will take reasonable steps to delete or anonymize it, unless retention is required by law or for other legitimate purposes permitted by applicable law.

8. Your Privacy Rights

Depending on your place of residence and applicable law, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of your personal information where applicable.

• Object to certain processing activities or request restrictions.

• Withdraw previously provided consent where processing is based on consent.

• Request a copy of certain personal information.

• Opt out of certain targeted advertising or similar activities where the law grants you that right.

• Lodge a complaint with the relevant data protection authority.

These rights are subject to the conditions and exceptions established by applicable law. In some circumstances, we may need to retain information to comply with legal obligations, resolve disputes, or protect our rights.

To exercise your rights, contact us at gissebbn@gmail.com. We may need to reasonably verify your identity before processing your request.

9. Children's Privacy

Our Site is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us so that we can review the request and take appropriate action under applicable law.

10. Information Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of transmission or storage can guarantee absolute security.

11. Browser Privacy Signals

Some browsers allow users to send privacy signals, such as Global Privacy Control (GPC).

Where applicable law requires us to recognize these signals for certain processing activities, we will honor them in accordance with the relevant requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, tools, services, or legal requirements.

Any updated version will be published on this page with the corresponding revision date.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern about how your personal information is handled, please contact us:

Store: Munvox
Website: https://munvox.com
Email: gissebbn@gmail.com
Country of establishment: Uruguay

We will make reasonable efforts to respond to privacy requests within the time limits required by applicable law.